Alienware Reviews

Terrible terrible service you will never get in touch with dell and forget about a return, specked a pc that costed 2100 dollars and the ssd never worked must’ve been fried tried for hours to get in touch got out sourced to a company in Indian who said I’m unable to make a return but they can check it out by going into your computer and do a whole lot of nothing for the love of god do not buy form this company find a friend or a shop that can help you build a pc, with the time spent trying to get a return I could’ve just learned how to build one myself

Alienware is the most DISGUSTING AND THE WORST PC BRAND IVE EVER OWNED. I recently got this pc not even 1 month ago and it’s already FREEZING AND LAGGING ALL THE TIME. When i first opened the pc and started setting up the pc on the startup menu, filling in my information. A few steps in, it froze and it REFUSES to let me interact nor does it let my cursor move. It also lagged BADLY while i was setting it up. I ended up having to turning the power off to fix it since the pc wont shut itself down. A few days in, the pc freezes and lags on the simplest things. I was watching YouTube with no other applications running in the background and it automatically freezes itself for no reason at all. I wasn't watching it at like full resolution. I made no tweaks to the pc except get chrome downloaded and started to watch YouTube. A couple days later, i downloaded genshin impact on my pc, and it lagged so badly every time i open Genshin Impact. It’d say “GenshinImpact.ex not responding” and asks me to wait for it or close it. Note that i have lowest graphics on Genshin Impact and i’m still on the title screen trying to open the game. The entire pc freezes too and i wouldn’t be able to press the shut down button on my computer screen and i had to close my entire pc by cutting off the electricity to it AGAIN. It keeps on happening and it drives me MAD. Every time you open a game you have to have your fingers crossed for it to not crash and every time it does crash, you’ll have to just cut the electricity and restart the pc, and then type in all your passwords in again, and hope it doesn't crash again and wait an extra 10 minutes to restart it, It was torture. It was pure TORTURE. I couldn’t even play any games with slightly high graphics without it overheating and making loud noises. The entire pc felt like a frying pan at high heat. It could probably fully cook an entire meal with no problem. This PC is overpriced and its quality is down in the dumps. Way too overpriced.

I have been involved in a saga with dell that started when I bought a $3000 alienware laptop in Feb 2021. It arrived with a non functioning power supply, which I received in March. It also had serious issues with stuttering, crashing, and over heating out of the box. They said they'd replace it, but then cancelled the replacement in March because of component issues. They sent someone out to repair it and broke it worse, now there was no sound and it still had the same issues. They sent someone else out and they replaced the motherboard but there was still no sound. This is when I found out that they were giving me refurbished motherboards and that "they always have issues" I lost my mind, and Dell sent me a replacement laptop in NOVEMBER.

this laptop ran well at first, then started having issues in January. It's been worked on a few times remotely and each time it works better for a little while then has issues. In May of 2022 I started having major problems with it after a Windows 11 update. No Windows features will work now. Not notepad, not photos, nothing. Dell attempted to roll back Windows, it wouldn't roll back. Dell attempted to update things, they won't update. Each time they tried to repair something remotely it was unsuccessful, it simply wouldn't implement any of the changes. I had to reinstall Windows, and it is STILL BROKEN.

Dell decided that they needed to repair it again, so they ordered replacement parts, which kept being delayed. Then they decided that they were just going to upgrade my laptop with a much better refurbished one, which arrived today.

BROKEN. It was simply tossed into a box with no padding, nothing, just put into a large box. It began rattling the moment I powered it up.

Now they are looking for another replacement..

update: replacement arrived, without a number pad ( which I use for work ) and the escalation specialist K Swami told me too bad, deal with it. It also crashed twice while I was setting it up. I am waiting for an external keyboard ( which I will have to pack with me for travel ) and then I will see how it performs.

After reading all the negative reviews after my purchase, I thought oh dear what have I done. However everything has been superb. I received my X17 R1, i9 32gb Ram, 2T SSD, Comfort view, slight lead time due to pandemic as ordered when first went on sale; a first for me after progressing through the various consoles in my life from, Atari, Sega Megadrive, Playstation, XBox etc. Well what can I say, but awesome! Been using for 7 months now, and added the mouse headphones and 25" Monitor everything from gaming to programming not a glitch, super fast and responsive. Streams my D&D Talespire session to discord without any bother, perfectly. Also downloads games from Steam without a hitch, pairs up Xbox controller no problem, runs Unreal engine just great. Just one small problem, it didn't come with my prepaid McAfee quiet build, but McAfee sorted that after I gave them my order number. Would thoroughly recommend, as for the fan noise, can't hear it with my headphones on ha ha.

Every single time we are connected the customer service fails to provide a good or even fair service. It’s terrible!!!!! If you want to purchase a computer especially if it’s Alienware THINK TWICE! because if you have any problems they hang up on you, they are rude, or they transfer you to incorrect areas on purpose. The longest transfer trail I have had as been 7 times back and forth to the same departments because each of them say they cannot handle the problem.

Junk laptop from point of arrival. I have a ryzen m15 alienware laptop and it's been buggy weird and overall dissapointing since i got it. It has display issues where the monitor will sleep and it pings and dings like a usb is being put in and pulled out every ten seconds. After having to wipe the entire laptop and wasting all my time now the usb doesn't recognize any usb inputs for storage. This has been the worst piece of technology i've purchased. Just a hunk of junk from the start. Realllllly dissapointed with alienware.

Don't buy any of Dell/Alienware product you will end up with less at the cost of more money. Not to mention the amount of problems.

I got a gaming laptop years ago and spend more time fixing problems with then I did gaming. It still has problems and is only good for browsing.

My parents bought me a pair of Alienware headphones (the 510h), the wire ended up breaking (couldn’t use the other 2 because of other stuff) and the microphone getting stuck. We sent the headphones in for fixing, they had them for about 2 months and sent them back UNTOUCHED. Nothing has been done and still can’t use the wire or take out the microphone.

I sent in my POS alienware 15r3 and it came back worse than before, which is a MASSIVE surprise considering the thing had it's lithium battery bulging out of it's case on the verge of exploding. Awful thermals and borderline dangerous BIOS settings combined with by far the worst keyboard and screen.

AVOID AT ALL COSTS, USELESS REPAIR CENTER THAT TAKES WEEKS TO GET APPROVED WITH WARRANTY.

Terrible laptop with terrible support, I was promised to have my laptop exchanged after third motherboard exchange, and here I am, stuck with a hardly functioning piece of crap, with their support accusing me of lying.

I got the "Premium warranty" to avoid potential headache, but that made me suffer even more as I keep being hopeful of getting a functioning machine.